Frequently Asked Questions (FAQs)

 

1. Are your products made to order?

Yes. All products are made to order and produced after your purchase to ensure quality and reduce waste.

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2. How long does it take to process my order?

Order processing usually takes 2–5 business days before shipping.

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3. How long does shipping take?

• United States: 3–5 business days after production

• International orders: 7–20 business days, depending on location and customs

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4. Do you ship internationally?

Yes, we ship worldwide. International delivery times and customs fees may vary by country.

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5. How can I track my order?

Once your order ships, you’ll receive a tracking number by email so you can follow your package until delivery.

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6. What if I entered the wrong shipping address?

Please double-check your address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

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7. What is your return or exchange policy?

Because our products are made to order, returns or exchanges are only accepted for damaged or incorrect items. Please contact us within 7 days of delivery if there’s an issue.

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8. How do I choose the right size?

Please refer to our Size Guide page before ordering. If you prefer a looser fit, we recommend sizing up.

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9. How can I contact you?

For any questions or support, please email us at:
📧 haitiroyalcollection@gmail.com

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10. What does “L’UNION FAIT LA FORCE” mean?

It means “Unity Makes Strength.”
This motto represents the values of unity, pride, and resilience that guide Haiti Royal Collection.

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Haiti Royal Collection
L’UNION FAIT LA FORCE